01
After hours
Nights and weekends still convert when someone competent answers in your name.
For shops that live on the phone
Around the clock. Sales, service, support.
A Caliber agent on your number — books, qualifies, quotes, and takes the call when the trucks are out. Built to your rules. On when you are not.
- 24/7 on the number
- 2 tiers managed or handoff
- Trades first HVAC · plumbing · concrete
The leak
Missed rings are missed tickets.
The next shop picks up. Voicemail does not book a slab, a drain, or a condenser. Caliber Voice sits on the number so the job lands on your board instead of theirs.
02
On the job
Crews stay on the work. The line still qualifies, books, and writes the note.
03
Overflow
Three calls at once. None go to hold music that hangs up.
How it works
Built on your rules. Heard on their first ring.
We load your services, service area, after-hours policy, and calendar. The agent talks like your front desk — then writes a ticket you can actually dispatch.
Listen
Answers in your name. Hours, coverage zip, emergency vs routine, who you will not take.
Book
Puts it on the board. Calendar or CRM. Name, site, urgency, callback. No “someone called.”
Hand off
You keep the work. Hot jobs escalate. Everything else is a clean note when you look up.
Two ways to run it
Managed. Or built and yours.
Tier 1 — Fully managed
Recurring / month after build
We design the agent, keep it sharp, and stay on the line with you.
- — Custom voice agent on your number
- — Calendar / CRM wiring
- — Prompt and knowledge updates
- — Call review and monthly tuning
- — You sell jobs. We keep the agent honest.
Tier 2 — Build + handoff
One-time then you run it
We stand it up, train your person, and leave you the keys.
- — Same quality build as managed
- — Documented flows and logins
- — Handoff session with your team
- — Optional tune-up blocks later
- — You own the ongoing spend with the platform
First verticals
Shops that bleed when the phone dies.
Built.
Concrete & construction
Quotes, pour windows, after-hours site calls.
Next.
HVAC
No-cool nights. Maintenance plans. Dispatch notes that match the truck.
Next.
Plumbing
Emergency vs scheduled. Water now, or water tomorrow.
Get a line
Tell us the shop. We’ll tell you if Voice is the wedge.
No deck. A short note on volume, hours, and what you want booked. Chat and pages come later under the same Caliber house.